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How to create Facebook channel?

Step 1. Click on "Add Inbox" button from Settings > Inboxes page.

fb_create

Step 2. Click on "Messenger" icon.

list_of_channels

Step 3. Click on Facebook login button. It will open a new window for you to login.

create_fb

Step 4. Authenticate with Facebook and select the page you want to connect. Enable all permissions shown in the list, otherwise the app might not work.

link_account

select_page

Step 5. "Add agents" to your Facebook inbox.

add_agents

Step 6. Hooray! You have successfully created a Facebook inbox. Whenever a customer sends a message to your Facebook page, you will be able to see it here and manage it.

finish_inbox

Step 7. If you want to update the agents who have access to the inbox, you can go to Settings > Inboxes.

inbox_settings

Re-Authorize Facebook‚Äč

Step 1. Go to inbox settings page of your facebook channel inbox.

fb_settings

Step 2. You will see continue with facebook button, click on that.

fb_auth

Step 3. Then authorize app to your facebook page by clicking on continue button.

continue_with_fb