Collect the contact/conversation information through a form
Pre chat form is used to collect information about contact/conversation before initiating a conversation. The Pre chat form is available only in website live chat.
There are two types of fields that come under the pre-chat form.
Standard fields: These are the primary contact fields. E.g., Email, Phone number and Full name.
Custom fields: These are the fields that are created via custom attributes
All the fields would be displayed under the pre-chat form settings by default. The admin will be able to do the following.
- Enable/disable fields
- Change the order of fields
- Update label/placeholder
- Enable/Disable validation
The fields shown in the table are described below.
| Field Name | Description |
|---|---|
| Key | Field unique identifier |
| Type | Type of the field (Text, List, Number, Date, Link, Boolean) |
| Required | Is the field required or not |
| Label | The label that will be displayed to the visitor on the widget |
| Placeholder | The placeholder value |
Once the pre-chat form is enabled, it would show a form like the one below when someone starts a conversation.
