Introduction
Chatlake is a customer engagement tool specifically for Shopify users that aims to improve the customer experience and boost the productivity of support teams by providing actionable data.
It allows for integration with multiple communication channels such as website live chat, email, Facebook, Twitter, WhatsApp, and more, creating a unified view of the customer and reducing the need to switch between tools.
This guide provides an overview of Chatlake's features and capabilities, instructions for using the platform, and step-by-step instructions for accessing and using it.
Setup your account
Channels
- Website Live-chat
- Whatsapp via Twilio
- Whatsapp via 360Dialog
- SMS via Twilio
- SMS via Bandwidth
- API Channel
- Telegram
- Line
Features
- Canned responses
- Custom Attributes
- CSAT
- Contacts
- Conversation Routing
- Folders
- Keyboard Shortcuts
- Multilingual Support
- Reports
- Segments
- Pre Chat Form
- Webhooks
- Mobile App
Compatibility and Requirements
Web dashboard and the live-chat widget works with most of the modern web browsers. To see the support browser versions, see the table below.
| Browser | Minimum version |
|---|---|
| Mozilla Firefox | 52 |
| Google Chrome | 57 |
| Chromium | 57 |
| Apple Safari | 14.1 |
| Microsoft Edge | 16 |
To see the supported mobile OS versions for the mobile app, see the table below.
| OS | Minimum version |
|---|---|
| Android | Android 5.0 |
| iOS | iOS 11.0 |